Lingrand Pet Shop Academy
Pet Retail & Product Advisor Training
Pet Retail & Product Advisor Training Understanding Product Labels and Claims PIJAC (now operating as Pet Advocacy Network), founded in 1971, represents the experience and expertise of the…
Distinguishing Regulated Claims From Marketing Language
Some product claims (like AAFCO’s “complete and balanced” standard, covered in this academy’s nutrition course) reflect real, regulated standards; other language is more general marketing — an advisor should be able to tell customers the difference.
Reading Beyond the Front-of-Package Claims
Front-of-package language is often designed to be appealing rather than fully informative — an advisor who can direct a customer to the actual, more substantive information (ingredient lists, guaranteed analysis, safety data) provides real value.
Understanding Safety and Recall Information
Staying aware of any product safety notices or recalls relevant to this catalog’s offerings is a genuine professional responsibility, not an optional extra.
Helping Customers Make Genuinely Informed Comparisons
Helping a customer compare products meaningfully (not just by price or packaging appeal) reflects the kind of genuine expertise this course and this academy are built around.

