Field Scenario

A sales target creates pressure to upsell a customer on additional products that aren’t genuinely relevant to their specific pet’s needs.

What You Actually Do

• Prioritize genuinely relevant recommendations over hitting a sales target through irrelevant upselling
• Recognize that customers generally recognize the difference between genuine and irrelevant upselling over time
• Understand that honest advising builds the long-term trust that sustains a retail relationship
• Apply the same customer-first principle emphasized throughout this academy’s other courses