Why Business Operations Is a Tested Skill Area

PSI’s CPPS exam includes business operations as a core skill area alongside pet care and safety — reflecting that a sustainable pet sitting or dog walking practice genuinely depends on real business competency, not just animal care skill.

Written Service Agreements

A clear, written service agreement covering scope of care, rates, cancellation policy, and emergency authorization protects both the sitter and the client, avoiding ambiguity about what was actually agreed to.

Liability Insurance and Bonding

Liability insurance and bonding protect a professional sitter against real risks inherent to this work — something happening to a pet or property during a visit — and reflect genuine professional practice, not excessive caution.

Setting Clear Policies Upfront

Clear policies (cancellation notice, late fees, holiday rates, what happens if a key is lost) communicated before service begins prevent awkward, ad-hoc negotiation later.