Field Scenario

A customer asks for a specific training tool by name, without mentioning what training goal they actually have in mind.

What You Actually Do

• Ask clarifying questions about the pet and the actual training goal before simply fulfilling the request
• Draw on the training principles covered elsewhere in this academy to evaluate whether this tool genuinely fits the need
• Honestly redirect to a more appropriate option if the requested product isn’t actually the best fit
• Recognize that fulfilling a request isn’t the same as genuinely serving the customer’s actual need