Field Scenario
A customer with a brand new puppy asks only about food, without realizing they’ll likely also need training tools, grooming supplies, and other related products soon.
What You Actually Do
- Address the immediate food question thoroughly and accurately first
- Proactively mention other genuinely relevant categories this new puppy owner will likely need soon
- Connect these related needs helpfully, without being pushy or overwhelming
- Draw on the full breadth of this catalog’s categories to serve the complete situation, not just the immediate question
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