Field Scenario
A staff member confident helping dog and cat customers feels uncertain and avoidant when a customer asks about fish tank products.
What You Actually Recommend
- Build genuine confidence across the full catalog rather than defaulting entirely to dog and cat expertise
- Draw on the species-specific knowledge covered in this academy’s aquatics and exotic small animal course
- Recognize that treating other species as an afterthought underserves a real part of this catalog’s customer base
- Continue building this cross-species confidence as an ongoing part of professional development
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