Field Scenario

A staff member confident helping dog and cat customers feels uncertain and avoidant when a customer asks about fish tank products.

What You Actually Recommend

• Build genuine confidence across the full catalog rather than defaulting entirely to dog and cat expertise
• Draw on the species-specific knowledge covered in this academy’s aquatics and exotic small animal course
• Recognize that treating other species as an afterthought underserves a real part of this catalog’s customer base
• Continue building this cross-species confidence as an ongoing part of professional development