Field Scenario
A customer asks for a specific recommendation to help manage their pet’s diagnosed kidney disease through diet.
What You Actually Do
- Recognize this as a genuine medical nutrition situation requiring veterinary guidance, not independent retail recommendation
- Direct the customer to discuss a therapeutic diet option with their veterinarian
- Avoid recommending a specific product as if it were a substitute for veterinary guidance
- Understand this scope boundary protects the pet’s actual health outcome
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