Lingrand Pet Shop Academy

Client Communication: Field Application

During a visit, a sitter accidentally leaves a door unlatched, and a cat gets into another room it's not usually allowed in,

Client Communication: Field Application

Field Scenario

During a visit, a sitter accidentally leaves a door unlatched, and a cat gets into another room it’s not usually allowed in, though nothing seems harmed.

What You Actually Do

  • Communicate what happened honestly to the owner rather than staying silent about it
  • Explain what was done to address the situation once discovered
  • Recognize that honest communication about mistakes protects the relationship better than hiding them
  • Take this as a reminder to double-check details like door latches going forward
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