Field Scenario
A customer with a highly social parrot species keeps the bird alone in a small cage with minimal enrichment, unaware this might be a problem.
What You Actually Explain
- This specific species has genuine social needs that isolation and minimal enrichment don’t meet
- Cage size and enrichment (toys, varied perches, foraging opportunities) directly support wellbeing
- Recommend appropriate upgrades to cage size, enrichment, and social interaction
- Frame this as genuine welfare guidance, not just an upsell opportunity
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