Field Scenario
A growing pet sitting business receives a surge of booking requests for a major holiday period, exceeding what can realistically be handled well.
What You Actually Recommend
- Plan capacity realistically rather than overcommitting to more visits than can genuinely be handled well
- Communicate availability limits honestly to clients rather than overpromising
- Prioritize existing clients where appropriate, while being transparent about capacity
- Recognize that overcommitting during peak demand risks quality across every visit
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