Field Scenario

A groomer notices a dog has several small mats before starting the bath.

What You Actually Do

• Address the mats before bathing rather than after, since water tends to tighten existing mats
• Select brushing or de-matting technique appropriate to the mat severity and coat type
• Communicate with the owner about mat prevention going forward if this is a recurring issue
• Avoid the common mistake of bathing first and discovering the mats have worsened