Field Scenario
A customer with a sick pet bird asks a specialist for a home remedy recommendation instead of seeking veterinary care.
What You Actually Do
- Recognize this as falling outside retail-advisor scope, requiring professional veterinary evaluation instead
- Explain that exotic and avian medicine is often its own veterinary specialty
- Help the customer understand the value of finding a veterinarian with genuine avian experience
- Avoid offering a home remedy as a substitute for appropriate veterinary care
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