Field Scenario

A customer with a highly social parrot species keeps the bird alone in a small cage with minimal enrichment, unaware this might be a problem.

What You Actually Explain

• This specific species has genuine social needs that isolation and minimal enrichment don’t meet
• Cage size and enrichment (toys, varied perches, foraging opportunities) directly support wellbeing
• Recommend appropriate upgrades to cage size, enrichment, and social interaction
• Frame this as genuine welfare guidance, not just an upsell opportunity